Exchange Policy

If an item purchased on has not met your expectations you can exchange it within 30 days of purchase. An exchange credit will be issued to you and must be used within 90 days. Shipping charges are not refundable and will be deducted from your credit. We will inspect the returned product(s) and will issue an exchange credit, which will be emailed to you and can be used towards any product on

For a merchandise return, please follow this procedure:

Package your return in a way to ensure safe transportation and ship to:

Lifetherapy, LLC
Attention: Returns
1035 West Fullerton Ave
Addison, IL 60101

Please, include a copy of your invoice (invoice was in the box with your item) and reason for the return.

If your return was a gift, or you do not have your receipt, you will receive a Lifetherapy website credit equal to the amount of the product(s) being returned, at the time of the return, minus any shipping and handling charges. This website credit can be used online at towards the purchase of any product on our site.

If you received damaged merchandise please contact with your contact information and order number.

  • Damaged/defective items must be reported to us within 3 days of initial receipt of order by contacting If you receive a damaged item, we will ship you another item upon receipt of the damaged item from you. We will also be reimbursing your shipping charges for returning it. The same is applicable for wrong items received.
  • We will not exchange or provide an online store credit for any merchandise received more than 30 days from the date of purchase.
  • If you purchased the Lifetherapy product at one of our retailers, please return the item to that retailer.